How to place an order

Our primary goal is to ensure customers’ well-being. We offer several options for you to send an enquiry or place an order.

Where to begin?

Pildid / question_markFirstly, contact our showroom in Tartu or Tallinn or send your request and vision about your preferred product directly to the e-mail address info@grandber.ee. We recommend you to measure the room you want to commission furniture for and draw up a plan indicating the locations of electrical sockets, sinks and other items. An accurate house or apartment plan will also do. We will take the exact measurements after the customer has placed their order.

Designing

The next step is to prepare a furniture design. The design is created in cooperation between a designer and a customer – our designers listen to your requests, take into account your requirements and offer their own ideas. If you already have a vision of your future kitchen furniture or wardrobe in your mind’s eye, a prerequisite of designing is accurate measurements of the furniture set. If you have your own design, you can also ask for our designers’ advice. Designing is included in the price of furniture. A good design requires accurate measurements and a general idea of the room where furniture will be installed; consequently, if a customer so wishes, we gladly take necessary measurements before proceeding with the manufacturing process.

Placing an order

A commission contract describes precisely the design of commissioned furniture (including materials, kitchen appliances etc.) and sets out the price and deadline for the manufacture of furniture.

Payment

50% of the price of the furniture set shall be paid upon entry into the contract, the rest of the price when the manufacture of furniture has been completed.

Transport and installation

Once your furniture set has been completed, we will contact you and arrange a suitable time for the delivery of your furniture. The installation service is not included in the price of the furniture set and you have to make a new appointment for installation. We offer transport and installation of products as additional services.

 

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